For non-damaged items:
Yes, you can return your order, provided it is not:
- a bulk order (5 copies or more of the same book);
- a special order (e.g. textbooks, teacher resource books, print on demand titles); or
- an imported book.
For these items, we generally cannot return them and only source them to order so they are ‘firm sale’. To check if your item can be returned, please contact our customer service team.
Returns must be sent back to us with the original picking slip or a copy of your order confirmation within 21 days of purchase and must remain in mint condition. Anything that was sealed or shrink-wrapped must still be in the original sealed or shrink-wrapped packaging.
For returns of non-damaged books, we will issue a credit to be used for a subsequent purchase.
Please note we will not credit the cost of outbound postage or the cost of postage to return the item to us for non-damaged items.
For damaged or faulty items:
If the book that you receive is damaged or faulty, please contact us within 14 days of receiving the item to let us know. We will provide you with a reply paid address so that you don’t incur postage charges to return the item. Please return it within 21 days of notifying us, and we will either refund the order total, replace the item or issue a credit.
How to return an item:
Please contact our customer service team before returning any items. When returning please include your packing slip or order confirmation and indicate the reason for the return. We will only issue the applicable refund, credit or replacement once we receive the goods back into our warehouse. For your protection, you may wish to send returns tracked or insured.
Please send returned items to:
Lamont Schools
6 Technology Circuit
Hallam VIC 3803
